Andrew Gerasimov
VP of Customer Success & Expert Consulting US at Spryker
Los Angeles, CA | 562-233-6907
andrew@gerasimov.org
Summary of Qualifications
- Over 15 years of experience in successfully implementing and maintaining complex enterprise business applications supported by hands-on development experience
- MBA with experience building and managing on-site and remote professional services teams of up to 50 engineers focusing on delivering a level of service that ensures clients have exceptional experience while increasing client retention, identifying new revenue opportunities with existing clients, and winning new business
- Experience working with clients ranging from SMBs to well recognized brands such as Adidas, Barnes & Noble, Deloitte Digital, Peet’s Coffee, Xerox, and others
- PMP-certified leader with experience building and managing a project management office of 5 Project Managers
- Well-rounded B2B and B2C eCommerce professional with experience in variety of different business verticals, including automotive, distribution, fashion, fast moving consumer goods, manufacturing, marketplaces, medical supplies, jewelry, and others
- Easily adoptable to various company cultures with experience contributing to bootstrapping a company to over 150 employees, as well as working for large corporations
Experience
VP of Customer Success & Expert Consulting US
April 2021 – Present
VP of Client Services
January 2017 – March 2021 (over 4 years)
- Promoted to a senior role within the fast-growing company to build and run technical support, services, and account management practices
- Built up average clients satisfaction rating of 4.9 out of 5 (Based on hundreds of surveys from enterprise clients and partners around the world)
- Building relationships, managing and supporting complex eCommerce and CRM implementations with enterprise customers such as Animal Supply, Barnes & Noble, Petra Industries, and many others
Director of Project Management
March 2013 – January 2017 (almost 4 years)
- Joined Oro as the first employee and helped the company grow to over 150 employees globally in less than 4 years
- Managed client-facing eCommerce and CRM projects with different levels of complexity during the time the company was being bootstrapped while building project management and services team of up to 50 people
Project Manager
September 2012 – February 2013 (6 months)
Managed full-scope Magento and WordPress implementations for one of the top Magento partners in North America, which was named one of the Best Places to Work in Los Angeles by the Los Angeles Business Journal.
Project Manager
November 2009 – August 2012 (almost 3 years)
- Worked at Magento Expert Consulting Group managing projects for strategic Magento clients (Deloitte Digital, Toms Shoes, Xerox, and many others)
- Implemented first ever Magento on-demand courses program that was used to train all new hires, Magento partners, as well as global development community
- Participated in Magento partners enablement to ensure their Magento projects were set for success
- Joined the company when it had around 60 employees globally and participated in its growth until it had over 300 employees in less than 2 years followed by acquisition by eBay
Product Manager / Lead Developer
September 2006 – September 2009 (3 years)
- Implemented a homegrown B2B-commerce platform that allowed Ventana’s employees, as well as clients to shift from faxing wholesale orders to placing orders online, which in return helped reduce an average order placement cycle from weeks to hours
- Utilized that B2B-commerce platform to digitize multiple company processes, including communication between the sales team in the US and multiple factories in China, order tracking, customs and freight documentation preparation
- Learned how to manage internal stakeholders expectations
- Hired, built, and managed a team of multiple developers
Project Manager
Irkutsk Business Development Agency
February 2005 – August 2006 (a year and a half)
Managed internal web development projects for a government-backed business consulting agency.
PHP Web Developer
Self-Employed
November 2004 – August 2006 (almost 2 years)
- Implemented and maintained multiple websites of different complexity for small and medium-sized businesses using a LAMP stack
- Polished business development, project management, and customer service skills required to run a successful web development business
Education
Master of Business Administration (MBA)
DeVry University / Keller Graduate School of Management, Los Angeles, California
2008 – 2010
Master’s Degree in Economics (MS)
Irkutsk State Technical University, Russia
2000 – 2005
Certification
Project Management Professional (PMP)
2011
Certified Scrum Product Owner (CSPO)
2011